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Dear ERA Customers,
We are planning for another fantastic year. As we complete each year we learn and grow and find new ways to provide better products and services to
meet your needs. Last year we increased our product offering and data management capabilities as a direct consequence of our acquisition of APG. This
year will be no different as we focus on being the most effective, comprehensive and trusted PT and CRM provider in the world.
Our theme this year is “Inspiring Confidence Globally”. We chose this because the entire focus of our business is to allow you to have
confidence in the data you report through the use of our products and services. We have pioneered user friendly as well as technically superior
product designs so that you will want to use our products. We believe our customers want to partner with the industry leader and we work to
maintain that status. For decades we have carefully constructed PT studies that have the largest pooled statistics available because we know that
has value to you. Our products are created to provide you a documented level of confidence in the data you produce.
In our industry, ERA is rapidly becoming recognized as a global leader. Recently, ERA was selected by the United Nations to manage a PT
scheme for the Global Environment Monitoring System, a PT study that spans 150 countries. We have also been named as the exclusive supplier
of Total Organic Carbon CRMs on board the international space station. This global leadership has benefits to each of our customers. ERA will
always maintain the highest level of product awareness, customer focus and technical superiority to expand our business globally. Because we
continue to be a leader in the industry, you will be assured when you purchase from ERA you are using the best products and services available.
Regulations and requirements for PT studies are not harmonized globally. However, as a scientist it is the accuracy, traceability and uncertainty
of your results that are of utmost interest. Therefore we are working to harmonize PT schemes to provide scientists throughout the world
comparability of their results and assurance of data quality. Similarly, our CRMs are used to validate methods and generate data, and as a global
supplier, you can be certain your laboratories, wherever they are located, will be confirming their results correctly.
We are pleased that you have selected ERA as your partner. We take our responsibility very seriously. That is why for this year we will stay very
focused upon our theme of “Inspiring Confidence Globally”. We look forward to working with you in 2010.
You can contact us from 6:00 am to 6:00 pm Mountain Time, Monday through Friday. You
can also email us at info@eraqc.com
or order online by clicking on Shop ERA at the top of every page.
Carl Craig, Ph.D.
President
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