Q: When are PT study results released?
A: ERA releases preliminary results within 24 hours after each study closes. Final reports are available within 21 days after the close date of the study.
Final graded PT reports for international customers are delivered within 28 days of the study close.
Q: Can I get my final report e-mailed to me?
A: Yes, you can indicate your report preference (email or hard copy) in step 1 of the eDATA™ data entry process.
Q: When are PT final reports sent to the agencies and third parties I have requested?
A: ERA sends reports to agencies and third parties within two business days of the release of reports to study participants.
Q: What analytes are available in the WS mini studies?
A: Our WS mini-studies are potable water coliform studies. These studies are offered 6 times a year and are open for 11 days. To see WS mini schedule with open and close dates, download a copy of ERA's 2013 PT Study Schedule.
Q: Your catalog says an analyte is available quarterly, which studies is it offered it in?
A: All quarterly studies open in January, April, July, and October. View the 2013 Study Schedule online or download a PDF.
Q: I did not report my data before the study close date, what do I need to do to report it now?
A: Because each agency handles the reporting of late data differently, you need to contact your accrediting body to see if your state will accept late data.
Q: I have ordered a PT study, but will not be reporting it. What should I do?
A: Send an email to our InterLaboratory Group stating that you are withdrawing from the study. Be sure to send a copy of the email to your accrediting body. Please include complete contact information in the email including details of the study in which you wish to withdraw.
Q: Can ERA ship study samples out earlier than the study opening date?
A: To ensure that no labs are treated unfairly in our PT studies, we do not ship samples to customers prior to the start of a study. If you order samples prior to the start of a study date, ERA will ship your samples when the study opens.
Q: Can I get my final report expedited sooner than when all reports are released?
A: Final reports are only issued after all data has been entered and reviewed and ERA has conducted post-study stability analyses. Preliminary results for all studies are published approximately 24 hours after each study closes. If you need results sooner you can participate in ERA’s exclusive QuiK™Response studies. With QuiK™Response samples, you can complete the entire PT process within as little as 48 hours.
Q: What is my login and password for eDATA™?
A: To log on to eDATA™, use your ERA customer number. If you need to reset your password, visit the password maintenance page on eDATA™.
Q: How can I tell if I have finished entering my PT study data in eDATA™?
A: When entering your data online, be sure to select “view study summary” when you reach step 3 of the data entry process. If you can view your study summary, all the data has been completely added. Also, you will receive an email confirmation with a summary of the data you have submitted. Please be certain to review the summary and verify the completeness and accuracy of your data.
Q: When is the next study?
A: Download a copy of our 2013 PT Study Schedule. You can also view the study schedule online.
Q: What do the open and close dates mean for PT studies?
A: The PT study open date is the date that samples are shipped to all participants who have placed orders up to that time. Orders can still be placed after the open date, but by ordering before the open date, you will receive the longest possible time to analyze your PT samples and report your data. The study close date is the date by which all PT data should be reported for that study.
Q: How can I get an MSDS?
A: Please visit our MSDS page to retrieve the MSDS you need.
Q: How can I get a Cof A?
A: Please visit our Certificate of Analysis page to request C of As.
Q: How can I get Proficiency Testing product instructions?
A: Instructions are included with each sample. Additionally, you can download a PDF of instructions on our Proficiency Testing instructions page.
Q: How can I get Reporting Forms on the website?
A: Download data reporting forms for studies you are currently enrolled in by logging on to eDATA™ and selecting Data Reporting Forms in the left-hand menu.
Q: What are the dates and deadlines for DMR-QA?
A: Visit the DMR-QA page of our website to learn more.
Q: Does ERA submit my results to the DMR-QA coordinator or do I have to send them?
A: ERA will send your DMR-QA report directly to your state DMR-QA coordinator based on your permit number. However, permittees must gather any additional data that is relevant to the permit and submit the information to your DMR-QA coordinator.
Q: How do I search for your products?
A: Use the search box in the upper right corner of the ERA website to search. You can also click on the products section and browse based on your product needs.
Q: I ordered TSS (Total Suspended Solids) but received something called Hardness.
A: The Hardness standard contains Total Suspended Solids along with several other analytes.
Q: How often should we perform a System Suitability Test on our TOC instrument?
Many factors may play into the frequency of performing a SST on your TOC instrument. One of the most important factors is the liability potential of a failed SST. Many pharmaceutical manufacturers perform SSTs daily because the risks and costs associated with a failed test could be ruinous to their operations. At the very least, we suggest performing monthly SSTs or more frequently based on your unique circumstances.
Q: Why are Sucrose and 1,4-benzoquinone used for the USP System Suitability Test?
A: The PhARM Water Quality Committee reasoned that there should be a relatively simple TOC test that could challenge the capability of and TOC instrument and serve as a performance "suitability" confirmation. The compounds were chosen as to not give untoward interference or bias for any of the known TOC oxidation or detection technologies used at that time (mid-90's). Sucrose and 1,4-benzoquinone as it turned out, were reasonable choices given the considerations.
Q: Are your materials FDA/EMEA compliant?
A: With the ultimate responsibility for FDA/EMEA/etc. compliance resting with our customers, ERA makes sure all the products we provide help meet the requirements they are responsible for. Wherever possible our CRMs are manufactured from or traceable to USP, NIST or equivalent materials. Additionally we always follow relevant national and international pharmacopeial guidelines during design and manufacturing. And being ISO Guide 34 accredited, our CRMs have the strictest international oversight.